WSJ: “Traveling in this day and age means accumulating hoards of points and miles, earned and valued at different rates. Spending them means navigating multiple loyalty accounts. What if there were an easier way: Imagine if one currency could be used across all your travel-loyalty programs—a kind of eurozone for points and miles. Some travel-loyalty executives and analysts see this as the future of frequent-flier programs. “The writing is on the wall for that to happen because there are too many players pursuing the same thing,” said Evert de Boer, managing partner at On Point Loyalty, an advisory firm based in Singapore. Save for the most loyal of jet-setters who always stick to the same providers, people’s points are often unused for extended stretches of time given how long it takes to accrue enough for a trip. Using one airline’s points to book a flight with a partner carrier is challenging; transferring points between programs is virtually impossible.”
The Athletic: “Federer’s second lesson: It’s only a point. It was here that he shared the story of his five-set loss to Rafael Nadal in the 2008 Wimbledon final, a match widely considered by many as one of the greatest of all time. Seeking his sixth consecutive Wimbledon title, Federer had lost the first two sets, clawed back into the match by winning tie-breaks in the third and fourth sets, only to lose 9-7 in an epic fifth, the match ending in the evening dusk. “You can work harder than you thought possible and still lose,” Federer said, before adding: “Perfection is impossible.” It was at this moment that Federer referenced his career record and his percentage of points won: 54 percent. “Negative energy is wasted energy,” Federer said. “You want to become a master at overcoming hard moments.” If you lose one point, there’s no use in wallowing, because there might be another point — a break point, a set point — that means more. The match is long. There’s always time to come back. In classical rhetoric terms, the anecdote was an example of logos, or using a compelling statistic to appeal to logic.”
SaaStr on Stealth AI Churn: “Traditional churn is binary: customer pays or doesn’t pay. Stealth churn is analog: customers pay the same for now — but use you 40% less. They’re still showing up in your retention cohorts, still generating ARR, still appearing in your success metrics. But the underlying consumption patterns tell a different story: Session frequency drops as AI tools handle quick tasks, Feature adoption stalls because alternatives exist for advanced use cases, Time-to-value shrinks but so does total time spent, Expansion revenue evaporates as customers find they need less, not more. The scary part? Your NPS might actually go up. Customers love using you for what you’re genuinely best at, while AI handles the rest. They’re happier with a smaller slice of their workflow.”
Leanne Bisatt: “AI can be a great starting point — it’s quick, fairly accessible and can help you organise your thoughts, generate examples, or understand a bit what employers might be looking for. But it’s important to remember that AI is limited to the data it’s trained on — it doesn’t know you, your goals, or what motivates you…Think of AI as one of many tools in your toolkit. It can support your career thinking, but it doesn’t replace the importance of real-world experience, good information through independent research and working with career professionals, and your own decision-making.”
