Published June 21-30, 2023
From B2C platforms to D2C websites to marketplaces, eCommerce is the biggest business generator on the Internet. With just a few clicks or taps, we can buy products from anywhere in the world. Even as we celebrate convenience, one of the biggest challenges faced by sellers is conversion – of browsers into shoppers, and then shoppers into loyalists. While some eCommerce brands benefit from familiarity and ‘pull’ (meaning that the brand attracts traffic), most brands need to ‘push’ (persuade traffic to visit the brand’s properties). Competition in eCommerce is intense. Tens of websites compete for attention from billions of shoppers spendings trillions of dollars.
To garner attention, brands use multiple communication channels to attract existing customers to their properties (websites and apps) for transactions. They use channels like email, SMS, push notifications, and WhatsApp to inform and engage, and then await the click that brings them a step closer to the sale. This is the world of martech – to drive retention and engagement. An even bigger industry is adtech – to attract surfers elsewhere on the Internet and acquire new customers. These spends which are spiralling rapidly in the face of intense competition can hurt profitability if not controlled.
The Internet has multiplied our choices as buyers; every online shop is equidistant. But we are fickle and not easily persuaded. We ignore most of the incoming messages making it hard for brands to reach us, forcing them into ever-increasing customer acquisition costs. Even where we have relationships with brands, we are always on the lookout for attractive deals. We are quick to leave negative feedback for bad shopping experiences but rarely praise what works.
For brands and sellers, the Internet has widened the pool of buyers. Small sellers compete with big brands to attract customers. The choices to reach the end customers have increased: sellers can either set up their own online store, or build a presence on marketplaces, or do both. Technology has made acquisition, retention, and lifetime value maximisation much easier. But there are many challenges to deal with – with ensuring speedy delivery and managing returns being among the most important.
The Internet has transformed shopping. And yet, eCommerce has remained largely the same with the actions and transactions taking place on the brand’s properties or via intermediaries (marketplaces) on their websites and apps. This is about to change. As I wrote recently, we are entering a new era of “inbox commerce” where transactions can be completed in the messaging apps, removing the need to clickthrough:
- AMP in Email eliminates redirects and can be used to create mini-apps inside email.
- SMS is becoming two-way. (A stupid regulation in India still keeps it one-way.)
- WhatsApp has, over the past year, opened its platform for brand conversations. As WhatsApp Pay proliferates, buying inside the app will become simpler.
- RCS (think of it as an SMS upgrade) can also bring commerce closer to consumers.
- AI-enriched product catalogs can improve relevance and power recommendations across channels.
- Chatbots can simplify the creation of search and browse workflows.
- While not an “inbox”, ChatGPT has shown how a search bar can become a window to almost anything.
I added: “These innovations will change the “where” of commerce. For long, it has been assumed that brands must bring their buyers to their websites and apps for completing transactions. This has been a point of friction since unidirectional push messages (like emails and SMSes) had to persuade consumers to click and change context to the brand properties. Now, the interactivity that is coming in the push channels can ensure that commerce can be done right inside the inbox… This will herald one of the biggest leaps in ecommerce in years, if not the past couple decades.” Among these innovations, I believe the biggest impact will come with the rise of what I call “email shops.”
Slides – 1
Before we get to the discussion on email shops, let’s look at the state of eCommerce through some slides discussing the industry.
Slides – 3
My key takeaways:
- While offline is still massive, the directional trend is towards online (as has been the case for the past 25 years)
- The future is omnichannel
- In the past couple years, supply chain challenges have increased
- Abandoned carts is one of the top challenges, along with returns
What’s not been much discussed:
- How to remove the friction of conversion in shopping
- Innovations in the push channels
- How email can power the transformation of ecommerce
This is what we will take up next with “email shops.”
The two most exciting innovations in the world of eCommerce are WhatsApp and AMP. Both are happening outside the US. This is from WhatsApp in April:
People across Brazil will be able to pay their local small business right within a WhatsApp chat. This seamless and secure checkout experience will be a game-changer for people and small businesses looking to buy and sell on WhatsApp without having to go to a website, open another app or pay in person. We’re rolling out today to a small number of businesses and will be available to many more in the coming months.
In Brazil you can search for a business, browse goods and services, add them to your cart, and make a payment all with just a few taps. We’re excited to finally unlock this ability for people and businesses right within a chat.
It’s now possible to pay for goods and services using Mastercard and Visa debit, credit and pre-paid cards issued by the numerous banks participating in the service. Small businesses using the WhatsApp Business app can link a supported payment partner – such as Cielo, Mercado Pago or Rede – and create an order within the app to securely accept payments from their customers.
WeChat in China has had support for payments for many years.
For me, the more exciting future is what can happen in email. This matters for Netcore because we are one of the largest independent email service providers (ESPs) globally. More importantly, email remains the highest RoI channel. Email so far has been largely one-way: send a list of items or an image (poster) and hope that consumers will click through to the website or app. It is this friction that has kept action rates low. From our early campaigns using AMP in India, the increase in actions has been astounding across the customer journey.
AMP in emails can be used across the ecommerce customer lifecycle:
The transformative solution in eCommerce is to think of websites and apps inside emails – where the entire journey from search and browse to purchase can be completed right inside the inbox. AMP makes this possible. These “email shops” are the next storefronts – and one which marketers can control because they can “push” these messages to their customers rather than relying on them to remember to visit their properties. Combined with Atomic Rewards to incentivise opens and other non-transactional actions, email shops have the potential to increase conversions exponentially, thus reducing the need for expensive and continuous new acquisitions to drive revenue growth. Email shops can thus become the profitability drivers for brands.
This will need a mindset shift – from thinking just about retention, engagement, and personalisation to making revenues, costs, and profits as the key metrics to track.
Email shops can beautify every broken profit-killing customer experience to help brands in their journey towards exponential, forever, profitable growth and eventually to a “profipoly’ (profits monopoly).
Carts and Cards
One of the first steps towards building an email shop is to add the search bar in the header of every email, such that the search results show in place.
Every item in the results must have 1-click “Add to Cart” and “Add to Wishlist” which call the brand API and do the actions in place.
The cart management can be done in-place within the email.
Subsequent forms can take the address and then drive the payments.
The final step towards conversion is the payment information. This can be done through a pop-up or (if the payment companies agree) can be done securely within the email itself.
These steps bring the ease of shopping on a website or app without the need to click through.
Even the post-purchase experience can be enhanced by collecting ratings and reviews within the email. Delivery tracking can also be made friction-free.
Here is a glimpse into how all the steps in the journey can be AMP-ified with the email shop.
ChatGPT – 1
I then decided to discuss the idea with ChatGPT.
I want to create a solution I call “email shops” — using AMP in email to do the full ecommerce lifecycle within email. How can AMP help at every stage of the customer journey for an ecommerce brand?
“Email shops” is an innovative concept that leverages AMP (Accelerated Mobile Pages) in email to create an interactive and engaging ecommerce experience within email clients. AMP can assist at every stage of the customer journey, making the process seamless for both the customers and the brand. Here’s how:
- Awareness: AMP emails can include interactive content such as image carousels, videos, and animations to showcase products or services. This rich media can pique customers’ interest and make them aware of new products, offers, or promotions.
- Consideration: With AMP, you can embed product details, customer reviews, and even comparison charts directly within the email. This helps customers make informed decisions and compare products without having to navigate to an external website.
- Conversion: AMP enables customers to add items to their cart, select product options (e.g., size, color), and complete the purchase with integrated payment options, all within the email itself. This streamlined process can reduce cart abandonment and increase conversion rates.
- Retention: AMP-powered email can be used to send personalized offers, product recommendations, and loyalty rewards based on customers’ past interactions or preferences. This can help foster long-term relationships and encourage repeat purchases.
- Advocacy: Encourage customers to share their experiences through embedded social sharing buttons and prompt them to write product reviews. This can help create brand advocates and improve your online reputation.
- Support: AMP emails can include interactive forms, FAQ sections, or even live chat widgets, allowing customers to get assistance without leaving the email. This can enhance the customer experience and resolve issues more efficiently.
Remember to follow best practices when implementing AMP in email to ensure compatibility across different email clients and devices. By leveraging AMP’s interactive capabilities, you can create a frictionless, engaging, and efficient ecommerce experience right within your customers’ inboxes.
What are the hurdles in the creation and usage of email shops by ecommerce brands?
While email shops using AMP can offer a unique and interactive ecommerce experience, there are several challenges and hurdles that brands may face during their creation and usage. Some of these challenges include:
- Email client compatibility: Not all email clients support AMP emails, which means some recipients may not be able to experience the full functionality of email shops. Brands need to ensure their AMP emails have a fallback HTML version to maintain a consistent experience across different email clients.
- Security concerns: Embedding sensitive actions like payments and authentication within an email can raise security concerns for customers. Brands need to ensure they adhere to industry-standard security practices and maintain customer trust.
- Load times and performance: While AMP is designed to be fast-loading, heavy use of interactive elements and rich media can slow down email loading times, affecting the user experience. Brands must optimize their email content to ensure quick load times.
- Maintaining consistency: Brands need to ensure their email shops maintain a consistent look and feel with their main website, mobile app, or other customer touchpoints. This can be challenging, given the limitations and unique features of AMP emails.
- Analytics and tracking: Tracking user interactions in AMP emails can be more complex than in traditional emails. Brands need to ensure they can accurately measure the performance of their email shops, including metrics like engagement, conversion, and revenue.
- Legal and compliance issues: Brands must be aware of and adhere to various privacy and data protection regulations, such as GDPR or CCPA, which can affect how they collect, store, and use customer data within email shops.
Despite these challenges, email shops have the potential to revolutionize the ecommerce experience within emails. By carefully considering these hurdles and finding effective solutions, brands can create engaging and seamless email-based shopping experiences for their customers.
As an email service provider, how can I popularise email shops?
As an email service provider (ESP), promoting and popularizing email shops can be beneficial for both your clients and their customers. Here are some strategies to help you get started:
- Educate clients: Create educational resources like blog posts, webinars, or case studies showcasing the benefits of email shops and how they can improve the ecommerce experience. Explain how AMP emails can help with customer engagement, conversion rates, and retention.
- Offer specialized services: Provide tailored solutions for email shops, such as AMP email templates, development services, or custom integrations with popular ecommerce platforms. Make it easy for your clients to adopt email shops by offering comprehensive support and guidance.
- Showcase success stories: Collaborate with early adopters to create case studies or testimonials demonstrating the effectiveness of email shops. Share real-world examples of increased engagement, conversions, and revenue to build credibility and encourage other clients to adopt the technology.
- Partner with ecommerce platforms: Forge partnerships with popular ecommerce platforms to jointly promote email shops. This collaboration can create a larger user base and enable more brands to access the technology.
- Develop a certification program: Launch a certification program for developers and marketers that focuses on AMP email best practices and email shop creation. This can help your clients access skilled professionals, and encourage more industry professionals to learn about and adopt email shops.
- Host workshops and training sessions: Organize workshops, seminars, or training sessions to educate clients, developers, and marketers about email shops and AMP email implementation. Offer hands-on learning experiences to build confidence and expertise.
- Promote through content marketing: Use content marketing to share valuable insights on email shops, including best practices, tips, and industry trends. Utilize social media, guest blogging, and email marketing to reach a wider audience.
- Attend industry events: Participate in conferences, trade shows, or other industry events to promote email shops and network with potential clients. Use these opportunities to demonstrate the benefits and showcase successful implementations.
- Offer incentives: Encourage clients to try email shops by offering discounts, free trials, or other incentives. This can help lower the barrier to entry and allow clients to see the benefits firsthand.
- Provide ongoing support: Offer exceptional customer support and resources to help clients troubleshoot and optimize their email shops. This can build trust and encourage word-of-mouth promotion.
By leveraging these strategies, you can effectively popularize email shops and demonstrate their value to both ecommerce brands and their customers.
ChatGPT – 2
What is the business / market potential for email shops?
The market potential for email shops is significant, as they offer a new and innovative way to engage customers and enhance the ecommerce experience. Some factors that contribute to the business potential of email shops include:
- Growing ecommerce market: The global ecommerce market is expanding rapidly, with more businesses and consumers relying on online shopping. Email shops can help brands stand out in a crowded marketplace and offer a unique, seamless shopping experience within the customers’ inbox.
- Increasing email usage: Despite the rise of social media and messaging apps, email remains a widely used communication channel for both personal and professional purposes. Businesses can capitalize on the prevalence of email by implementing email shops to engage their audience.
- Mobile-first approach: With a majority of users accessing email on mobile devices, the need for fast-loading and interactive content is critical. Email shops that leverage AMP technology can provide a superior mobile shopping experience.
- Personalization and customer engagement: Email shops allow businesses to offer personalized content, product recommendations, and targeted promotions, increasing customer engagement and driving higher conversion rates.
- Convenience: By integrating the entire ecommerce process within an email, customers can browse, compare, and purchase products without leaving their inbox. This streamlined experience can lead to higher conversion rates and lower cart abandonment.
- Improved customer retention: Interactive and personalized content in email shops can foster long-term relationships with customers, increasing repeat purchases and customer loyalty.
- Expansion of AMP email support: As more email clients support AMP emails and more businesses become aware of their benefits, there will be a growing demand for interactive email solutions like email shops.
- Innovation and differentiation: As ecommerce brands look for new ways to stand out and engage customers, email shops offer an innovative and distinct approach to online shopping.
Given these factors, the market potential for email shops is substantial. Brands that adopt and implement email shops effectively can benefit from increased customer engagement, higher conversion rates, and improved customer retention. However, the success of email shops will depend on overcoming technical challenges, ensuring compatibility across various email clients, and gaining acceptance among both businesses and consumers.
What is the current and likely future competition for email shops?
The current and future competition for email shops can be categorized into two broad areas: competing technologies and competing marketing channels.
- Competing technologies:
- Progressive Web Apps (PWAs): PWAs are web applications that deliver app-like experiences on mobile devices, with offline capabilities and fast loading times. They can provide a similar seamless shopping experience as email shops, with the added advantage of being accessible from any web browser.
- Mobile apps: Many ecommerce brands invest heavily in developing native mobile apps, which can offer a more personalized and feature-rich shopping experience. Mobile apps often include push notifications, loyalty programs, and location-based offers, which can compete with email shops for customer engagement.
- Chatbots and messaging apps: Some ecommerce brands are exploring chatbots and messaging apps as an alternative to email for customer engagement and shopping. These platforms can offer a conversational commerce experience, with the ability to answer queries, provide product recommendations, and complete purchases.
- Competing marketing channels:
- Social media platforms: Social media platforms like Facebook, Instagram, and Pinterest offer “shoppable” posts and advertising solutions that enable users to discover and purchase products without leaving the platform. These channels can compete with email shops for customer attention and engagement.
- Influencer marketing: Brands are increasingly partnering with influencers to promote their products and services, leveraging their audience and credibility to drive sales. Influencer marketing can be a competitive alternative to email shops, particularly for reaching younger and more socially engaged audiences.
- Content marketing and SEO: Many ecommerce brands invest in content marketing and search engine optimization (SEO) to attract and engage customers organically. By creating valuable, informative, and engaging content, brands can build trust and drive sales without relying on email shops.
- Video marketing and live streaming: Platforms like YouTube and TikTok enable brands to showcase their products through video content and live streaming, creating an interactive and engaging shopping experience. These channels can compete with email shops for customer attention and conversions.
The future competition for email shops will largely depend on the continued evolution and adoption of competing technologies and marketing channels. While email shops offer a unique and innovative approach to ecommerce, their success will hinge on overcoming technical challenges, ensuring compatibility across email clients, and differentiating themselves from other shopping experiences. By staying ahead of the competition and continuously improving their offerings, email shops can carve out a niche in the ever-evolving ecommerce landscape.
ChatGPT – 3
What can be good product names and 1-liners for email shops?
- ShopInbox – Revolutionizing ecommerce with seamless shopping experiences, right in your inbox.
- InboxBazaar – Transforming email into interactive storefronts for customer convenience.
- EmailCarts – Bringing the full ecommerce journey to your customers’ inboxes for increased conversions.
- MailMall – Reinventing online shopping by turning emails into powerful sales tools.
- ClicklessCommerce – Streamline your customer journey with frictionless inbox shopping, powered by AMP.
Write me the script for a video ad that I can run to promote email shops.
[Scene 1: A frustrated online shopper]
Narrator: Are you tired of dealing with endless clicks, redirects, and context switches when shopping online?
[Scene 2: A worried eCommerce business owner checking their conversion rates]
Narrator: And eCommerce business owners, are you struggling to engage customers and boost conversions?
[Scene 3: Reveal the solution, “Email Shops”]
Narrator: Introducing Email Shops – the future of eCommerce that brings the entire shopping experience right to your customers’ inboxes!
[Scene 4: Show a customer receiving an email with an interactive email shop]
Narrator: Powered by advanced AMP technology, Email Shops transform regular promotional emails into interactive storefronts where customers can search, browse, and purchase products without ever leaving their email.
[Scene 5: Display the benefits for customers – convenience and seamless experience]
Narrator: For customers, Email Shops offer an unparalleled level of convenience and a seamless shopping experience, eliminating the need for endless clicks and context-switching.
[Scene 6: Display the benefits for eCommerce business owners – increased engagement, conversions, and loyalty]
Narrator: For eCommerce businesses, Email Shops help increase customer engagement, drive higher conversion rates, and build long-lasting customer loyalty.
[Scene 7: Showcase different industries and businesses adopting Email Shops]
Narrator: Whether you’re a small business owner, a global retail brand, or an eCommerce platform, Email Shops can revolutionize the way you engage with your customers and drive sales.
[Scene 8: Call to action – inviting businesses to try Email Shops]
Narrator: It’s time to redefine eCommerce and unlock your business’s true potential. Join the Email Shops revolution and experience the power of inbox commerce today!
[Scene 9: Display the website URL and social media handles]
Narrator: Visit our website and follow us on social media to learn more about Email Shops and how they can transform your eCommerce business.
[End Frame: Display the product logo and a catchy tagline]
Logo: Email Shops Tagline: Commerce, reimagined – right in your inbox.
Who will be the likely early adopters for email shops?
The likely early adopters for email shops can be divided into two groups: industries and business types.
- Fashion and apparel: Fashion and apparel brands often have large product catalogs and frequent promotions, making email shops an attractive solution for streamlining the shopping experience and increasing conversions.
- Consumer electronics: Companies selling electronic gadgets and accessories can benefit from the interactive nature of email shops, allowing customers to explore product features, read reviews, and make informed purchase decisions within their inbox.
- Health and beauty: Health and beauty brands can leverage email shops to showcase their product offerings, provide personalized recommendations, and offer an easy shopping experience for customers seeking skincare, makeup, or wellness products.
- Subscription services: Businesses offering subscription boxes or services can use email shops to simplify the sign-up process, allowing customers to customize their subscriptions and manage their preferences directly within an email.
- Home goods and décor: Brands selling home goods, furniture, and décor items can provide a seamless browsing and purchasing experience through email shops, allowing customers to explore and visualize products before making a purchase.
- Small and medium-sized businesses (SMBs): SMBs that may not have a robust web presence or mobile app can benefit from the convenience and ease of implementation offered by email shops.
- Niche eCommerce brands: Brands catering to specific niches or specialized product categories can leverage email shops to provide a tailored and personalized shopping experience for their target audience.
- Direct-to-consumer (D2C) brands: D2C brands that rely heavily on email marketing and customer engagement can use email shops to enhance their customer journey and drive higher conversions.
- Online-first retailers: Retailers that primarily operate online and have an existing customer base familiar with digital shopping can quickly adopt and benefit from the email shops model.
These early adopters will be attracted to the email shops solution due to the potential for increased customer engagement, higher conversion rates, improved customer retention, and enhanced shopping experiences.
ChatGPT – 4
How can I price the email shops solution for businesses?
Pricing the email shops solution can be approached in several ways, depending on factors such as target customers, value provided, and competition. Here are some pricing strategies to consider:
- Freemium model: Offer a free version of email shops with limited features to attract businesses and encourage adoption. As users see the value and benefits of the solution, they can upgrade to paid plans with more advanced features and capabilities.
- Tiered pricing: Create multiple pricing tiers based on the feature set, level of customization, and the number of email subscribers or sent emails. This approach allows businesses of different sizes and needs to choose the plan that best suits their requirements and budget.
- Pay-per-use model: Charge businesses based on their actual usage of the email shops solution, such as the number of emails sent or the total revenue generated through email shops. This pricing model can be attractive to businesses, as it directly correlates their expenses with their success using the email shops solution.
- Flat fee: Offer a flat monthly or annual fee for the email shops solution, which includes a specific set of features and capabilities. This model simplifies pricing and can be attractive to businesses that prefer predictable costs.
- Custom pricing: Develop custom pricing plans for larger enterprises or businesses with unique requirements. This approach allows you to tailor the solution and its pricing to the specific needs of each customer, ensuring that they get the most value from your offering.
- Value-based pricing: Determine the price of the email shops solution based on the value it provides to businesses, such as increased conversion rates, reduced customer acquisition costs, or improved customer retention. This pricing model can help businesses understand the return on investment they can expect from using email shops.
- Bundling with other services: If your company offers other products or services, you can bundle the email shops solution with those offerings, providing a comprehensive package to businesses at a discounted rate.
When determining the pricing strategy for email shops, it’s essential to research the competitive landscape and understand the needs and expectations of your target customers. Additionally, ensure that your pricing reflects the value that email shops provide while remaining competitive and accessible to businesses of different sizes and budgets.
Which other messaging channels can compete with email shops?
Several messaging channels could potentially compete with email shops by providing similar interactive and engaging experiences for customers. Some of these channels include:
- SMS and RCS (Rich Communication Services): With the evolution of SMS into RCS, businesses can send richer, more interactive messages, including images, videos, and buttons for direct actions. This enables a more engaging shopping experience within the messaging app, similar to email shops.
- WhatsApp Business API: WhatsApp has opened its platform for businesses to communicate with customers, allowing them to send promotional messages, product catalogs, and even process transactions. With WhatsApp Pay, purchasing within the app could become even more seamless, making it a viable competitor to email shops.
- Facebook Messenger: Facebook Messenger allows businesses to create interactive and personalized experiences through chatbots and automation. This can facilitate customer support, product discovery, and even transactions within the Messenger app, providing a similar experience to email shops.
- Instagram Shopping: Instagram has introduced in-app shopping features that enable businesses to showcase their products directly within the app. Users can browse, discover, and purchase products without leaving Instagram, offering a competing shopping experience.
- Apple Business Chat: Apple’s messaging platform for businesses enables companies to engage with customers, provide support, and even facilitate transactions using Apple Pay. This creates a convenient and secure shopping experience within the iMessage app for iOS users.
- Chatbots on websites and apps: Many eCommerce businesses have implemented chatbots on their websites and mobile apps to streamline customer interactions, provide personalized product recommendations, and even process transactions, making them potential competitors to email shops.
While these messaging channels can compete with email shops, it’s essential to note that each has its advantages and limitations. Email remains a widely used and highly effective marketing channel for businesses, and email shops can leverage this familiarity and user base. However, businesses should consider adopting an omnichannel approach, using a combination of these messaging channels to create a seamless and engaging customer experience.
Do a pre-mortem for the email shops. This means analyse possible reasons why the email shops idea can fail.
A pre-mortem analysis involves identifying potential problems and challenges that could cause a project or idea to fail. By conducting a pre-mortem for email shops, we can proactively address these issues and increase the likelihood of success. Here are some possible reasons why email shops might fail:
- Limited adoption of AMP technology: If a significant number of email clients do not support AMP, email shops may not be accessible to a large portion of the target audience, limiting their effectiveness and reach.
- Complex implementation: If the process of creating and implementing email shops is complicated, businesses may be hesitant to adopt the technology, especially if they have limited technical resources or expertise.
- Privacy and security concerns: Customers may have concerns about the privacy and security of their data when shopping within an email, leading to reluctance in using the email shops.
- Resistance to change: Both businesses and consumers may be slow to adopt email shops due to familiarity with traditional eCommerce platforms and shopping methods, making it challenging to drive widespread adoption.
- Lack of awareness: If potential users are not aware of the benefits and capabilities of email shops, they may not see the value in adopting the technology, leading to slower growth and limited market penetration.
- Competitive landscape: Existing eCommerce solutions or new technologies may outperform or overshadow email shops, making it difficult for the concept to gain traction in the market.
- Insufficient customization and personalization: If email shops do not offer a high level of customization and personalization to meet the diverse needs of businesses and customers, they may fail to provide a compelling user experience, limiting their appeal.
- Scalability issues: If email shops struggle to scale effectively, businesses may experience performance issues or limitations that negatively impact the user experience, leading to customer dissatisfaction and reduced adoption.
- Regulatory challenges: Potential regulatory barriers, such as data privacy regulations, could limit the scope or functionality of email shops, making it more challenging for businesses to adopt and benefit from the technology.
- Poor user experience: If email shops fail to deliver a seamless, user-friendly experience that meets or exceeds the expectations of customers, they may not gain traction and could struggle to compete with traditional eCommerce platforms.
By identifying these potential challenges and addressing them proactively, you can increase the likelihood of email shops’ success and ensure a more robust and effective solution for eCommerce businesses and their customers.
So, there it is – a full business plan for Email Shops! Time for action!!