What advice do you have for first time founders on building a profitable SaaS?
One thing which I did in the early days of India World, which I think would be very helpful for you also, is that I ensured that I would personally handle all of the feedback that came in.
As people start using your product, I think it will be very important for you to see what the feedback is, maybe even talk to early customers, see what pain points they have, because people have the best suggestions.
Whatever we make, once they start using it, I think it makes a huge difference in just talking to them, because they will use it in ways, probably which you have not intended.
Try and do that in the first maybe at least two, three months. Rather than delegating it to customer success or customer support, make sure you’re on top of the feedback.
The best would be having conversations with some of the early users. think you’ll get first-hand feedback, which cannot ever be documented.
They give you great inputs on what’s working, what’s not working, what you can do better.
