Thinks 710

NYTimes: “We live in a world of widening emotional inequality. The top 20 percent of the world is experiencing the highest level of happiness and well-being since Gallup began measuring these things. The bottom 20 percent is experiencing the worst. It’s a fundamentally unjust and unstable situation. The emotional health of the world is shattering.”

HBR on 1:1 meetings: “You should adopt one of three plans for the frequency of 1:1s: (1) You meet with each of your team members once a week for 30 minutes or so. In my surveys, employees, regardless of job level, rated this approach the most desirable; it also correlated with the highest levels of engagement. (2) In the second-highest-rated plan you meet every other week for 45 to 60 minutes. (3) In a hybrid plan you meet with some team members weekly and others every two weeks. Whichever plan you choose, aim to spend roughly equivalent amounts of time with employees over the course of a month so that all team members get the same in-person support from you.”

Adam Tooze: “With economic and non-economic shocks entangled all the way down, it is little wonder that an unfamiliar term is gaining currency — the polycrisis. A problem becomes a crisis when it challenges our ability to cope and thus threatens our identity. In the polycrisis the shocks are disparate, but they interact so that the whole is even more overwhelming than the sum of the parts. At times one feels as if one is losing one’s sense of reality…What makes the crises of the past 15 years so disorientating is that it no longer seems plausible to point to a single cause and, by implication, a single fix.”

Tobi Lutke: “The best thing founders can do is subtraction. It’s much, much, much easier to add things than it is to remove things. Adding things is a lot more expensive than removing things. However, it requires some measure of bravery and risk-taking.” [via Shane Parish]

Anne Lamont on good relationships: “A good marriage is one in which each spouse secretly thinks he or she got the better deal, and this is true also of our friendships.” Bill Lazar: “Both people are putting into the relationship, not for what they’re going to get from it, but for what they can give to it. Because both people are doing that, both people would feel that they are the ones who are the ultimate beneficiary because of how much the other person gives.” [via Shane Parish]

My Life System #12: Trust and Openness

There are two ways to live life: either trust others or be distrustful of them. The second approach can take us down a slippery slope. All it needs is one bad experience to push us down the path of questioning other people’s intentions and suspecting their motives. We rely on the kindness of strangers for many things in our life, and if that belief breaks, it will make life hard. We will go through bad experiences when someone lets down our trust. We must deal with those situations as one-offs rather than generalising to everyone and mistrusting all others.

In my early days as an entrepreneur, I went through some experiences which made me question my trust in others. People whom I trusted let me down. As an entrepreneur recovering after multiple early failures, each of these experiences made me question my approach of trusting others implicitly. I decided that the overhead of not trusting was simply too high. I accepted what had happened and moved on. My core belief has always been that there is some good which comes out of everything, even some unpleasant and difficult situations. And as I look back, I think that belief has more than justified itself.

Trust is a two-way street. One has to give trust to get it back. In business, you have to believe that if you make an advance payment, the other party will not simply abscond with the money. In India, there is little recourse through the legal system. In general, most transactions will be fine, but there will always be a few that go wrong. A few years ago, I decided that we should do our checks on the counter-parties, but there is no way of achieving perfection. So, we simply set aside 2% of revenues as bad debts and move on. It is just the cost of doing business. The alternative is trying to negotiate very stringent contracts with the other 98% and that will simply make business undoable.

With trust also comes openness. I have always been open to sharing my ideas and even business plans. I have found that the more I am open, the greater is the reciprocal candour. My blog is written in the same spirit. I share my ideas, and do so with no expectations. I just find that being open is better than being closed, being transparent is better than being opaque. Each of us will be shaped by our experiences, and we will have bad ones where this trust and openness is violated, even by people we know well. But the alternative life – of being wary of everyone we meet – is just an impossible one.

PS: My previous post on open-sourcing ideas.

Thinks 709

HBR: “Most decisions require two things of the decision-maker: the ability to predict the possible outcomes of a decision, and judgment. Prediction is largely based on data. (Given the available routes and the traffic conditions, how long is the trip likely to take?) Judgment is basically a subjective assessment of contextual factors that are not easily reduced to data. (Will this customer prefer a quick trip or the scenic route?)”

Economist: “India is one of the big development success stories of the past few decades. Since 1980, its GDP per person has grown at an annual average rate of nearly 7% (see chart), a performance matched by only a handful of other countries. But a combination of persistent regional inequality…, fractious state politics and stark differences in population growth threatens to reinforce, and potentially worsen, the country’s political divisions. That, in turn, could hurt future economic growth and make it ever harder to bridge the divide…The southern states make more money while northern states make more babies.”

Julian Simon in 1996: “The main fuel to speed the world’s progress is our stock of knowledge, and the brake is our lack of imagination. The ultimate resource is people – skilled, spirited, hopeful people – who will exert their wills and imaginations for their own benefit as well as in a spirit of faith and social concern. Inevitably they will benefit not only themselves but the poor and the rest of us as well.” [via CafeHayek]

My Life System #11: Anger Management

As I have grown older, I have worked hard to resist the temptation to get angry and shout at people, especially those who have no way of answering back. I have become more patient – even if someone else makes a mistake (which I then do point out). I have realised that getting angry doesn’t really get you anything. It is just a demonstration of power and it ends up creating resentment in the other person. In most cases, if anger has to be directed, it has to be towards oneself because we are the originator of more mistakes than others.

As I think about it, I perhaps realised the futility of anger during my early years as I saw my father get angry at other people. Of course, he calmed down very quickly and moved on, but in those few minutes, I saw the helplessness in the eyes of the other person. I myself was at the receiving end many times. I realised that the same thing which is said by shouting can also be said calmly to the other person and the impact is likely to be much greater. After a point, the angry words are just discounted by the person at the receiving end.

In the past few years, there have been a few occasions when I have gotten angry with my teenage son, Abhishek. On every such occasion, as I reflected after the event, I realised that my reaction was disproportionate to what had happened. All Abhishek would do is cry – he could not answer me back or show his anger. And it was through these (and much talking to my wife, Bhavana) that I realised that self-control is a very important trait to learn. In almost all cases, I was upset at something else and I found Abhishek to be the victim whom I could unleash my inner frustrations on. Whenever it happened, Bhavana ensured that I saw my mistake and apologised to Abhishek to ensure that the damage caused did not create an unbridgeable chasm over time.

It is not that I keep my anger bottled up inside me. I use my notebook to write down my feelings and get closure. I find that writing out my thoughts helps clear the mind; it is almost like talking to someone else. The writing forces me to reflect and that helps dissipate the momentary anger.

Anger has little place in daily life. We cannot stop becoming angry when we see something wrong happen. What we can control is our reaction. More often than not, we will find that the root cause is perhaps of our own making – unreal expectations, imprecise instructions, or simply, fury at our own follies.

Thinks 708

Stéphane Bancel: “Most people think about the future of business from the present onward. As humans we have a natural inclination to think linearly. However, this approach limits our creativity and inhibits our ability to achieve what was previously unimaginable. Consider a better alternative. By thinking five to 10 years out and then “playing the movie backward,” you free yourself from the constraints of what is possible now. You can envision year 10 and then figure out what has to happen in year nine, year eight, and so on for the vision to become reality.”

WSJ: “There’s a stark irony in Mr. Xi’s intensifying shift away from markets, for markets are what made China the economic powerhouse it is today. The robust growth that lifted China from poverty was driven by a hybrid model: a form of state capitalism in which Beijing allowed private ownership and U.S.-style free enterprise to flourish alongside large, low-productivity state-owned enterprises. China’s booming export-related manufacturing was driven by low-cost labor, government investment and highly efficient acquisition of foreign technology and know-how. With free enterprise, human capital flowed into China and drove innovation and productivity. China’s share of global exports rose from 4% in 2000 to 14% in 2015, creating well-paying jobs and domestic prosperity that financed modern urban infrastructure. China accounted for 30% of global growth in this period…By turning away from free enterprise, Xi Jinping ensures that the country’s economy will stop growing.”

McKinsey: Brooke Weddle: “Social capital, simply defined, is the presence of networks, relationships, and connections within any organization or, more broadly, community or culture. It’s been studied for decades, and some of the more recent work by Robert Putnam has emphasized the impact of social capital as it relates to ties in a community.” John Parsons: “With regard to individuals, it’s important to have connections to facilitate greater creativity and greater learning. There’s a lot of research that shows if you are more engaged, you’re more likely to stay. Connectivity can also help with career mobility. If you’re leading teams or you’re a part of a team, social capital is a building block that ultimately leads to that connection, that innovation, and that sharing of ideas.”

My Life System #10: Daily Discipline

The day is a repeating unit in our lives. It is therefore possible to create a system at the level of the day. It helps in bringing discipline to how we live. Of course, there are many events that take place which we cannot control. I am not talking about those – my focus is on what is in our control.

I wake up daily by 4:30 am. I set two alarms: 4:24 am and 4:27 am. To ensure that I still don’t oversleep, I have made a habit of listening to the BBC World News 5-minute bulletin (via their app) at 4:30 am. There is no exception on weekends – my waking up time daily is the same.

On weekdays, I do my thinking and writing between 5 and 6 am, and then go for a 35-minute walk in the building. Earlier, I used to write in my notebook. Now, I open up a Word document and write. On weekdays, it is typically some Netcore-related themes – the early morning brings a lot of clarity of thought. On weekends, I write for the blog for about 2-3 hours. I skip the walk so I get a longer time window to write much more. I can write about 1,000 words in an hour, which is the equivalent of 2 blog posts. These are not edited; I let the raw thoughts flow. I then send the blog writings to my friend (Atanu) for proofreading.

The pandemic ensured I set up a home office. I have two desktops – one at work, and one at home. I use Dropbox to sync files across them. I like the big screen and a proper keyboard.

To wake up on time, one has to sleep on time. I normally sleep by 9:45/10 pm. This gets me about 6.5 hours daily. On some days, I will take a short nap during the day – when I wake up, I feel fresh and it is almost like having a second morning.

Once the day starts, I go with the flow. Over the past few months, I have started going to the office daily. I like the feel of in-person meetings over Zoom. I try to keep some time in between meetings so I can think about what just happened and prepare for the next meeting.

I also try to stick to regular timings for meals, especially breakfast. Post-pandemic, I started skipping dinner. My breakfast and lunch are quite heavy, with a light evening snack (typically, apple and a banana). Combined with the daily walk, this ensures I do not put on weight – I have stayed at 65-67 kgs for the past many years.

Each of us should figure out when we are at our most productive. For me, it is the morning time. That then should become the anchor for organising the rest of the day.

PS: My previous post on life’s daily clue.

Thinks 707

Samuel Gregg: “[I]ndustrial policy supposes that if markets apparently fail to produce certain products, or to foster certain economic sectors deemed important for regional or national well-being, the government must intervene to rectify the problem. But what if the failure is not one of the private sector at all? What if the problem is pre-existing high taxes on profits generated by start-ups? Or regulatory barriers to entry for entrepreneurs? Or weak protections for intellectual property rights? Or preexisting subsidies that incentivize businesses to invest in established industries rather than new enterprises? Or some combination of these factors? In short, what if the problem is primarily government failure? Even relatively free economies contain numerous distortions that flow from government interventions that create perverse incentives for labor and capital to flow in less-than-optimal directions. The solution to such problems is less government intervention, not an industrial policy.” [via CafeHayek]

HBR: “When you align your organization’s values with both your strategy and the values of your employees—creating what we call values alignment—you reap all sorts of benefits: higher job satisfaction, lower turnover, better teamwork, more-effective communication, bigger contributions to the organization, more-productive negotiations, and, perhaps surprisingly, more diversity, equity, and inclusion. Our favorite finding involved the impact of values alignment on the turnover of chief operating officers. When we studied the divisions of one multiunit organization, we found that COOs whose values alignment was low needed a salary increase of 40% to become as likely to stay in their jobs as those whose values alignment was high. Imagine that: An increase in values alignment had as great an effect as a 40% raise.”

ThePrint: “Councillors are the bridge between citizens and the government at the ‘first mile’ and are closest to the citizen, quite literally. India’s 87,215 city councillors across its 4,700 plus towns and cities are extremely important but often ignored stakeholders of urban governance. There is lamentable infrastructure, inadequate sanitation and waste management, and we devise solutions without considering the role of elected councillors to run cities…Citizens often reach out to MLAs and MPs instead of councillors. Poor turnout in civic polls is yet another sign that councillors are not valued.”

Hayek: “Differences in wealth, education, tradition, religion, language or race may today become the cause of differential treatment on the pretext of a pretended principle of social justice or of public necessity. Once such discrimination is recognised as legitimate, all the safeguards of individual freedom of the liberal tradition are gone. If it is assumed that whatever the majority decides is just, even if what it lays down is not a general rule, but aims at affecting particular people, it would be expecting too much to believe that a sense of justice will restrain the caprice of the majority: in any group it is soon believed that what is desired by the group is just.” [via CafeHayek]

My Life System #9: Saying Sorry

I was in Pune for a customer meeting. My team had briefed me that the customer had had a very unpleasant onboarding experience a few years ago with Netcore and did not want to consider us at all for any of our products. We still managed to get a meeting for me. I was meeting the marketing manager. I began the meeting by apologising to her for the past – never an easy thing to do because it makes one vulnerable right at the start. But I wanted to address the elephant in the room. I knew that whether she mentioned it or not, that past would always cast a cloud on the future. So, it was best for me to accept our mistakes, and see if we could move past it.

It was the best thing I could have done. With my apology and promise to ensure that we would go the extra mile to ensure the next experience would be smooth, the conversation immediately switched to the new products that Netcore had and how we could help them.

In the ideal world, we would not make mistakes and thus never have to apologise. But life is never that simple. We are humans, not machines, and so we err. In most cases, the natural reaction is to put the blame on other people or circumstances beyond our control. The non-obvious action is to accept one’s mistake and apologise. An apology can be disarming and can set the stage for a better future, but it is our ego that prevents us from opening the door to accepting that we did something wrong.

At a recent conference, an attendee walked up to me and said, “I liked your presentation. But let me tell you the reality of my experience with your company. A few years ago, one of your sales persons came for a meeting. His first question to me was – So, what is your business? I ended the meeting right there. For me, that question spoke a lot about the culture of the company.” I was not prepared for this direct criticism. I had no idea about the incident. Instead of defending the indefensible, I replied, “I am really sorry for what happened. It is not the Netcore way. I hope you will give us an opportunity to re-initiate a relationship because the products we have can very much help improve your customer engagement and retention.” The “sorry” helped and a conversation began. After the meeting, I called up Kalpit (Netcore’s CEO), narrated the incident and suggested that we make sure such incidents never happen again.

In personal or in corporate life, saying sorry – and meaning it – can help bygones be bygones. For that, the first step – actually looking the other person in the eyes and apologising – is the hardest and the most important.

Thinks 706

Ruchir Sharma: “China is now a middle-income country, a stage when many economies naturally start to slow given the higher base. Its per capita income is currently $12,500, one-fifth that of the US. There are 38 advanced economies today, and all of them grew past the $12,500 income level in the decades after the second world war — most quite gradually. Only 19 grew at 2.5 per cent or faster for the next 10 years, and did so with a boost from more workers; on average the working age population grew at 1.2 per cent a year. Only two (Lithuania and Latvia) had a shrinking workforce. China is an outlier. It would be the first large middle-income country to sustain 2.5 per cent gross domestic product growth despite working-age population decline, which began in 2015. And in China this decline is precipitous, on track to contract at an annual rate of nearly 0.5 per cent in the coming decades. Then there’s the debt. In the 19 countries that sustained 2.5 per cent growth after reaching China’s current income level, debt (including government, households and businesses) averaged 170 per cent of GDP. None had debts nearly as high as China’s…China at 2.5 per cent growth has major implications for its ambitions as an economic, diplomatic and military superpower. A lesser China is more likely than the world yet realises.”

Joerg Wuttke: “Xi always says what he thinks. He has always done that, but for a long time it was not noticed in the Western world. The collapse of the Soviet Union had a fundamental impact on him, and he described the three Russian traumas early in his term in office: First, Khrushchev’s criticism of Stalin was the original sin for him. Xi would never do such a thing with Mao, and he did so consistently. The old formula of «70% good, 30% bad» set up by Deng with regard to Mao was never heard of again under Xi. Secondly, Perestroika and Glasnost were, in Xi’s view, the catastrophe that led to the failure of the Communist Party of the Soviet Union. The third Russian trauma for Xi were the oligarchs who became filthy rich under Boris Yeltsin and became a countervailing power to the state. That scenario was out of the question for Xi, which he consistently demonstrated, especially with Jack Ma, the founder of Alibaba. Xi is extremely consistent, you have to admire that, and at the same time he is also driven by history. He has studied the fall of the Soviet Union, and he has drawn the conclusion that this will not happen under his rule in China. On the contrary, he wants to show that communism will become a counter-model to capitalism.”

Mint: “McKinsey’s research across more than 1,000 companies identified four key reasons why culture matters to companies. One, culture correlates with performance. Those with top quartile cultures (as measured by McKinsey’s Organizational Health Index) posted a return to shareholders 60 percent higher than median companies and 200 percent higher than those in the bottom quartile. Two, culture is inherently difficult to copy. The ultimate competitive advantage, they found, is a healthy culture that adapts automatically to changing conditions to find new ways to succeed. Three, conversely, unhealthy cultures do not respond well to change. And last but not least, they found that over time, unhealthy cultures lead to underperformance, or worse, failure. These are the crucial old-economy lessons that start-up CEOs need to internalise.”

Ryan Holiday: “One of the interesting lines in Meditations, Marcus Aurelius talks about using the reins of his horse with his non-dominant hand. He says, ‘You get better from the practice of doing it differently.’ And so, I would argue that part of the reason that book one through book five, there is an evolution there, it’s not just that I did that same thing five times, but I also was working on extracurricular activities that made me a better writer.”

My Life System #8: Feedback

When I was living in graduate housing at Columbia University, a Russian roommate came up to me one day and said, “Rajesh, you have a very strong body odour. Consider wearing a vest and using deodorant.” I was momentarily taken aback – no one had told this ever in my life. And to this day, I am thankful that my roommate gave me that feedback – few would have the courage to tell another adult so candidly.

It was then I realised the importance of asking for feedback. It is not easy to ask and accept feedback. First, we are hesitant to ask because we do not like to hear negative things about ourselves. Second, we need to show sincerity in asking otherwise we will not get genuine and critical feedback. Third, we must have a commitment to take in the feedback and improve – also not easy because we have to accept our imperfections.

One of the questions I typically ask after a presentation to people who approach me is: what could I have done better? It is not an easy question to ask, because one then has to be prepared to receive critical (and at times, brutal) feedback. But that’s the only way to create a process of continuous improvement.

Recently, after I presentation, I asked the same question to a person who came up to me and complimented me. She was taken by surprise. At half my age (that’s the new world of entrepreneurs in India), she was shocked that I would ask her how I could do better. She then went on to give me some excellent feedback – you should have had more case studies, you should have explained some of the terms more clearly, and so on. And then she said, “You are the first person who has ever asked me for feedback on how to become better. It is such a good thing to do.” I replied, “Once we set aside ego and bring in the humility to learn, we can do so much more and do it so much better. That is the only way to improve.”

The change in my presentation style was also an outcome of me asking a friend for feedback after another “texty” slide deck. He said, “You have very good ideas, but the way you are communicating the story is not right. It leaves the audience bored and distracted. You have to grab them in the first 30 seconds and not leave their attention right till the end. Think how you can do that better.” And from there came a reinvention of my presentation style.