The Generalist on ten lessons from great businesses: “Be a painfully persistent recruiter (Stripe). Maximize deep work time (Levels). Obsess over your customer (Coupang). Align the incentives (AngelList). Think like a nation-state (Terra). Invest in soft-power (FTX). Preserve optionality (OpenSea). Intensify your advantages (Tiger Global). Find your counter-positioning (Telegram). Proactively reinvent yourself (Many).”
HBR: “In this article we explore how cutting-edge companies build what we call intelligent experience engines to assemble high-quality customer experiences using AI powered by customer data. They design end-to-end solutions—for example, finding a location, scheduling an appointment, sending appointment reminders, providing directions, and guiding users through any necessary follow-up—that proactively lead customers toward achieving their goals. They also combine human enablers (cross-functional, agile teams) with data and technology that allow for rapid self-learning and optimization. Although building an intelligent experience engine can be time-consuming, expensive, and technologically complex, the results allow companies to deliver personalization at a scale we could only have imagined a decade ago.”
Taxes Indian style. From Economic Times: “GST rates on pizzas differ on the basis of how they are prepared and sold. A pizza sold and eaten within a restaurant attracts 5% GST, the pizza base bought separately attracts 12% while a pizza delivered at home attracts 18% GST.”
