Jeff Bezos: “If you want to be successful in business (in life, actually), you have to create more than you consume. Your goal should be to create value for everyone you interact with. Any business that doesn’t create value for those it touches, even if it appears successful on the surface, isn’t long for this world. It’s on the way out.”
Rita McGrath: “Employees Drive Competitive Advantage…Investing in a full employee experience “pipeline” similar to the way organizations treat their customer pipelines…Build trust with employees at multiple touchpoints because a lack of trust spills directly over to customer experience and brand..Use employees as valuable advocates in communications and presence.”
Read: The Bombay Prince by Sujata Massey
