Thinks 829

Economist: “Long known for its interminable, rattling train journeys, snarled roads and grotty airports, the country is experiencing an infrastructural makeover unseen outside China. It will transform Indians’ ability to travel, by rail, road and air; and so intermingle and do business. Mr Modi’s government hopes it will remove one of the biggest constraints on the rapid economic growth that India needs to meet the aspirations of its young, fast-growing population…Mr Modi’s faith in the transformative power of new infrastructure is well-judged. It is a precondition for the high growth that India—including above all millions of poor and emerging middle-class citizens—desperately needs. But without additional reforms, even the prime minister’s shiny new railways, roads and bridges will not be enough.”

Nathan Baschez: “Today we are seeing the emergence of a new kind of “central processor” that defines performance for a wide variety of applications. But instead of performing simple, deterministic operations on 1’s and 0’s, these new processors take natural language (and now images) as their input and perform intelligent probabilistic reasoning, returning text as an output. Like CPUs, they serve as the central “brain” for a growing variety of tasks. Crucially, their performance is good enough to attract millions of users, but their current flaws are so pronounced that improvements are desperately demanded. Every time a new model comes out, developers take advantage of new capabilities and push the system to the limits again, fueling demand for the next generation of improvements. Of course, the new central processors I’m talking about are LLMs (large language models). Today’s dominant LLM supplier is OpenAI.”

Shane Burly: “I define fascism along two primary temples, the first being a belief in human inequality. The second being essentialized identity. Identities that choose you not identities you choose. Ones that are eternal and transcendent, that create “essences” that are beyond just their quantifications or abilities to quantify them. Then you mix in a few other characters, and some of which are secondary, some of which are just temporarily necessary. For example, fascism is a modern movement. It’s one that claims to reclaim the standard bearers of the pre-Enlightenment era.”

Evan Armstrong: “A startup is a permissionless way to improve society. Startups make things cheaper, which is a moral good.”

Mediapost: “Research from cybersecurity company CHEQ shows that more than 40% of all traffic online is invalid. For marketers, where fake traffic is present, audiences, customer data platform (CDP) segments and CRMs become “polluted” and campaigns become optimized toward fake users and revenue opportunities are missed.  In 2022, global spend on digital advertising surpassed $600 billion. By applying the average invalid rate for paid traffic against this number, CHEQ estimates $35.7 billion of ad spend was wasted on fake traffic in 2022 by analyzing more than a billion site visits from the 15,000 companies it works with to weed out bots and other fake web activity.”

The Digital Revolutions in My Lifetime (Part 2)

Lists – 2

I asked ChatGPT for the major digital revolutions over the past 60 years, and I got a list that overlapped with what I had been thinking:

  1. Personal Computer Revolution: The development and popularization of personal computers in the 1980s and 1990s, which greatly increased the accessibility and usability of computing power.
  2. Internet Revolution: The widespread adoption of the internet in the late 20th and early 21st centuries, which transformed the way people communicate and access information.
  3. Mobile Revolution: The rise of mobile devices and smartphones in the late 20th and early 21st centuries, which have made computing and communication even more accessible and portable.
  4. Social Media Revolution: The emergence of social media platforms such as Facebook, Twitter, and Instagram in the early 21st century, which have dramatically changed the way people communicate and share information.
  5. Cloud Revolution: The growth of cloud computing in the late 20th and early 21st centuries, which has made it possible to store, process, and access large amounts of data and applications over the internet.
  6. Artificial Intelligence and Machine Learning Revolution: The rapid advances in artificial intelligence and machine learning in the early 21st century, which have led to breakthroughs in natural language processing, computer vision, and other areas, and have the potential to transform a wide range of industries.

My list of digital revolutions (I was born in 1967):

  1. Personal computers, starting in the early 1980s
  2. Internet, starting in the early 1990s, with the launch of the HTTP protocol and Mosaic browser
  3. Mobile (more specifically, the smartphone revolution) with the launch of Apple’s iPhone in 2007
  4. AI (more specifically, Generative AI) with the launch of many mass use applications in 2022

The other digital revolutions I had shortlisted:

  • Semiconductors, which has made all of our digital world possible. This started in the early 1970s and continues to go from strength to strength.
  • Adtech, starting in the early 2000s, which monetised our attention and data, primarily via search and social, leading to the rise of Google and Facebook (now Meta)
  • SaaS (software-as-a-service), the early 2000s with Salesforce but picked up steam in the following decade and continues to go This has led to the transformation of how enterprises use software – shifting from local networks and processing to the cloud.
  • GPS and Maps, which eased travel and also enabled many next-gen services possible (ride hailing and food delivery are two examples)
  • Robots: with cheaper computing and better AI-ML, robots are already making a big impact in manufacturing – and this is likely to expand
  • Blockchain and Crypto, with the rise and fall of cryptocurrencies and the underlying trust-based platform. This is still in its early days and could go either way.

I put this list into ChatGPT and asked if there were any other revolutions that could be added. The response (which I have edited):

  1. E-commerce, which has dramatically changed the way people buy and sell goods and services.
  2. Social Networking, which has transformed the way people interact and form relationships online. [I had this above as “social media”.]
  3. Big Data, which has created new opportunities for businesses to collect, process, and analyze large amounts of data to make better decisions
  4. Internet of Things, which has led to a new era of smart homes, smart cities, and connected cars
  5. Streaming, which has changed the way people consume media, such as music, movies, and TV shows. [Rajesh comment: Podcasting can also be viewed as a very important innovation.]
  6. Cybersecurity: As the number of cyberattacks and data breaches has grown, and the need for protection against these threats has become critical [Rajesh: encryption may be a better way to frame this.]

Next, I will discuss the intersection of four revolutions I mentioned (personal computing, Internet, mobile, SaaS) with my life. (The AI revolution is still in its early days, so that’s a story for the future.)

Thinks 828

Akash Prakash: “A related issue is that public investors are now starting to realise that they are dealing with a slightly different animal when it comes to new listings. Most of them have no promoters and the shareholding of the founding group tends to be sub 15 per cent. This means 80-90 per cent of the equity is owned by investment groups who will sell, driven by their own liquidity needs, with no coordination. We have to be prepared for a constant drip of stock from this capital base. It almost reminds one of the public sector undertaking (PSU) stocks and the government’s initial attempts to monetise its holdings many years ago. Every six months, there would be a 5 per cent block deal. The selling pressure seemed interminable. It ultimately drove all the PSU companies to a steep valuation discount. Given this liquidity/market dynamic, should public investors demand a liquidity discount also on the new VC/PE-backed listings? Should they list at such high multiples if 80 per cent of the float will come to the secondary market in the next 12-24 months. Either that or there has to be much better coordination and visibility on the selling side. Have no doubt, float and technicals do impact valuation multiples, at least till such time as the float stabilises and the shareholding pattern matures.”

Donald Boudreaux: “An issue on which economists’ thinking differs most distinctly from that of non-economists is jobs. The economist understands that jobs are always available. In fact, each of us has so many potential jobs that we can’t possibly do all of them. Paint the house, clean the garage, bathe the dog, mow the lawn, mow the neighbor’s lawn. The list is endless. Trouble is, few of these jobs pay very much. The economist also understands that jobs are not a benefit, but a cost. That is, what each of us wants is not the job itself. We don’t work because doing so affords us the obligation to toil, sweat, and agonize. Rather, we’re willing to toil, sweat, and agonize only because we value sufficiently highly the income we get paid to do so. In short, what we want are not jobs per se but opportunities to earn income.”

Andy Kessler: “Equitable outcomes are collectivist, with capital diverted unproductively to buy votes. Without individual empowerment, meritocracy vanishes and capitalism stops working. With unaesthetic kickback capitalism maybe that’s the intent.”

CNBC: “India’s dream of becoming the new factory of the world will have to overcome longstanding hurdles. A formidable bureaucracy, lagging infrastructure and labyrinthine red rape have forced many foreign businesses to either shun India or shutter their local operations. A lack of skilled labor and innovation, poor production quality, and a reluctance to adopt rapidly evolving technology are also seen as hindrances.”

The Digital Revolutions in My Lifetime (Part 1)

Lists – 1

This essay is inspired by a post I saw from Tyler Cowen (born in 1962) entitled “The major revolutions I have seen in my lifetime.” Tyler’s list:

  1. Moon landing, 1969
  2. The collapse of communism (1989-????)
  3. The rise of Asia.  Japan and South Korea starting around the time of my birth.  The rise of China for sure, and currently the rise of India is a likely addition.
  4. Feminization, ongoing, no firm date
  5. The realization of the internet.  Hard to date, but I’ll say the 1990s and ongoing.
  6. The smartphone — 2007
  7. Effective Large Language Models/AI.  Impact still to be seen.

I scanned the 300+ comments on Tyler’s posts for more lists. This is from Back 2 Basics:

  1. Globalization: Increased cross-border trade and cultural exchange
  2. Internet: Revolutionized communication and access to information
  3. Climate change: Alteration of global temperatures and weather patterns
  4. Medical advancements: Improved healthcare and increased life expectancy
  5. Demographic shifts: Aging populations and urbanization
  6. Political changes: Shift towards neoliberal economic policies.
  7. Space exploration: Advancements in technology and understanding of the universe
  8. Increase in communication technology: Mobile phones, social media and video conferencing.
  9. Economic development in Asia: China and India becoming major global powers.
  10. Changes in Religious beliefs and practices: Decline in traditional religious affiliations.

From a list from derek (edited for simplicity):

  1. Ubiquity of birth control
  2. Women in the workforce
  3. Divorce becoming the norm
  4. Sexual revolution
  5. Quiet Revolution. This is the most interesting, showing how institutions can simply become irrelevant and almost disappear.
  6. Air travel
  7. Breakdown in law and order
  8. Fax machines. Their ubiquity made communication of written material easy.
  9. Dismantlement of legacy media empires.
  10. Collapse of the Soviet Union.
  11. The rise of China.

I asked ChatGPT about the big revolutions of the past 60 years. The list (with edits for simplification):

  1. Civil Rights Movement in the United States in the 1950s and 60s
  2. Fall of the Soviet Union and the end of the Cold War in 1991
  3. Internet and digital revolution, starting in the late 20th century
  4. LGBT rights movement
  5. Women’s rights movement
  6. Environmental movement
  7. Global health revolution

We have indeed seen big changes. For this essay, I will focus on digital revolutions in our lifetime.

Thinks 827

WSJ writes on how Loego beat Barbie and Monopoly: “The widening gap between Lego and its rivals has been driven by success in tapping new markets such as China, engaging new generations of fans with the help of movie and videogame tie-ups and piggybacking on the appeal of other popular brands, notably Star Wars, with themed sets. The company has also benefited from rolling out more of its own stores and having its own dedicated factories, close to end markets, which have allowed it to largely avoid supply-chain snags.”

Raghu Raman: “While visionary leaders foresee the future, legendary leaders have the ability to simplify and institutionalize their vision. This is the story of one such iconic corporate leader I had the privilege to work with. During a complex review meeting, he simplified four critical chasms that all organizations must leap across, regardless of their size or industry….The first of these journeys is from confusion to clarity…The second chasm is from competence to capability…The third chasm is from concern to confidence…The last and perhaps most important chasm to be crossed is from criticism to celebration.”

Atanu Dey offers some quotes from David Hume: “Nothing is more surprising than the easiness with which the many are governed by the few…It is seldom, that liberty of any kind is lost all at once. Slavery has so frightful an aspect to men accustomed to freedom, that it must steal upon them by degrees, and must disguise itself in a thousand shapes, in order to be received…Nothing indeed can be a stronger presumption of falsehood than the approbation of the multitude…No amount of observations of white swans can allow the inference that all swans are white, but the observation of a single black swan is sufficient to refute that conclusion…The great end of all human industry is the attainment of happiness.”

Benedict Evans: “Retail, search and Amazon’s $40bn ‘advertising’ business Amazon sold close to $40bn of advertising last year – bigger than Prime, bigger than the entire global newspaper industry and probably more profitable than AWS…The broader story of Amazon Ads, of course, is the ‘retail media’ gold rush: the realisation that a high-traffic website or app could be ad inventory even if you’re not a media company, that you have very relevant ‘consented’ first party data (at the very least intent if not broader profiles) and probably purchase attribution too, that all of this now has more relative value given the push against cookies and third party data everywhere else – and that advertising margins are a lot higher than retail margins. Hence, Walmart had $2.7b of ad revenue last year (New York Times ad revenue was $523m) and Uber is at $500m run rate. GroupM thinks the whole segment was 10% of US ad revenue last year.”

A Long US Visit (Part 5)

Observations – 2

This was an almost all-digital payments trip. I probably spent less than a hundred dollars in cash throughout the entire trip. Between my three Indian credit cards and a Thomas Cook prepaid travel card, I didn’t need cash.

While weekdays were busy with meetings, the weekends would get a bit lonely. The cold weather ensured walking around NY was not something I could do a lot of, though I did make the most of the few days the sun was out, and the temperatures were relatively higher. Strand and Barnes & Noble around Union Square are two places I love. Following a recommendation from a friend, I also went to the Museum of New York – and got an amazing history of the city’s 400 years.

The one mishap I had was when I tripped on the pavement in New York after exiting from the subway at Spring Street. I did not see the indentation in the pavement, lost my balance (“sudden change of my centre of gravity, as a friend described it), and fell. Luckily, I escaped with bruises on my knees. As I was telling Bhavana and Abhishek, it was a near-miss – I could have broken bones and that would have been a disaster.

I had a very wide array of meetings: from old friends to customers to potential investors. Most went well, but a couple taught me the value of time and story-telling. In one of the meetings, my long-winded stories about Netcore’s past and my background were cut short (“tell me why exactly you are here and what you want from me”). Another was cut short because the other person did not see any value, much to my chagrin. I now come to the point very quickly and have learnt to make every minute useful for the attendees.

From a business standpoint, the absolute amazement that I saw time and again when I showed the demos of search and payments inside emails was most heartening. The challenge now is to convert this “wow” to a “win”. It means switching brands away from their existing ESP and martech stack to Netcore. I am hopeful because what we have is a real game changing innovation which can do wonders for conversions.

The best memories of the trip are the times I spent with my colleagues at Netcore and Unbxd. They are the ones who have had faith to join a startup in the US, because that is what we are. Seeing their enthusiasm and passion gives me hope for the future of Netcore US.

As I write this a day after my return to Mumbai, the month gone by is a blur. So many conversations, so many ideas. I have 800 pages of notes from the trip – with plenty of ideas for future blog posts! Most importantly, I have a plan to grow Netcore in the US. It is a 0 to 1 play – something I really like. That for me is my next challenge, the new mountain to climb.

Thinks 826

Conversations with Tyler: “Yasheng Huang has written two of Tyler’s favorite books on China: Capitalism with Chinese Characteristics, which contrasts an entrepreneurial rural China and a state-controlled urban China, and The Rise and Fall of the EAST, which argues that Keju — China’s civil service exam system — played a key role in the growth and expanding power of the Chinese state. Yasheng joined Tyler to discuss China’s lackluster technological innovation, why declining foreign investment is more of a concern than a declining population, why Chinese literacy stagnated in the 19th century, how he believes the imperial exam system deprived China of a thriving civil society, why Chinese succession has been so stable, why the Six Dynasties is his favorite period in Chinese history, why there were so few female emperors, why Chinese and Chinese Americans have done less well becoming top CEOs of American companies compared to Indians and Indian Americans, where he’d send someone on a two week trip to China, what he learned from János Kornai, and more.”

Economist: “[TikTok] has changed social media for good—and in a way that will make life harder for incumbent social apps. In less than six years TikTok has weaned the world off old-fashioned social-networking and got it hooked on algorithmically selected short videos. Users love it. The trouble for the platforms is that the new model makes less money than the old one, and may always do so.”

FT: “[Cal] Newport is not the first person to make a name for himself in the time-management space. As he likes to point out, the economic concepts of productivity and value-added labour date back to Adam Smith. While much of the focus in the late 20th century was on trying to get as much done in as short amount of time as possible, most of the more recent popular books on the subject have essentially argued the opposite: that the way to get more done is to do less, exemplified by bestsellers such as Jenny Odell’s How to Do Nothing: Resisting the Attention Economy and Oliver Burkeman’s Four Thousand Weeks: Time Management for Mortals. Newport’s books are part of this oeuvre, tapping into a sense of exhaustion that has surged in the wake of social media and smartphones and the evaporation of work-life boundaries. Being in a massive open-plan room with all of your co-workers makes it hard to focus. But so does being alone, tending to constant Slack notifications and email. It’s for precisely this crisis that Newport offers answers.”

WSJ: “Some people are more sensitive than others. Psychologists, neuroscientists, educators and others refer to them as highly sensitive persons, or HSPs. If you’re not one yourself, I bet you know someone who is. HSPs process information more deeply than other people. They’re very responsive to emotions, both their own and those of others. And they’re often more attuned to sensations, such as taste, touch, sound or smell.  Scientists have been examining HSPs for decades. Researchers believe that sensitivity occurs on a spectrum: About 20% to 30% of people are HSPs, including both men and women. A similar amount have low sensitivity, while the majority are in the middle.  High sensitivity—another term is environmental sensitivity—is an innate, stable trait, requiring some HSPs to employ next-level coping skills. They use strategies such as setting boundaries, scheduling downtime and planning positive experiences. These tactics often enable them to thrive in their personal lives and careers. They are also a great blueprint for everyone.”

A Long US Visit (Part 4)

Observations – 1

What follows is a collation of experiences from my trip.

For the first time, I took a flight to the US that left India during the day. Air India’s Mumbai-San Francisco nonstop departed Mumbai at 2:30 pm in the afternoon and arrived in SF at 5 pm. (This was also the first time I flew nonstop to SF; Jet Airways used to have a SF flight but that had a stopover in Shanghai).

Air India’s planes on the BOM-SFO sector have excellent interiors in business class. A friend said these are the planes leased from Delta and thankfully, the interiors have not been changed. Each seat becomes a mini suite with its own door. And thankfully, there is no middle seat in business classes. Of course, the prices are more than double pre-pandemic but that doesn’t seem to have impacted demand.

Indian restaurants have also upped their prices 60-70% from pre-pandemic levels, again with no visible impact on demand. In fact, delivery platforms have probably widened their market opportunity. In New York, I stuck to the four Indian vegetarian restaurants which have a wide selection of Jain options: Kailash Parbat, Pongal, Ahimsa and Saravana Bhavan. (I missed Vatan this time.)

All the 12 flights I took during the trip were pretty much on time. The longest delay of an hour was on my return flight from SFO to BOM because of runway closure in Mumbai at the scheduled landing time. At over 17 hours, it was also the longest flight I had ever taken.

My new favourite hotel in New York is Residence Inn Marriott at Times Square. The rooms have a kitchenette which is very helpful. The breakfast spread is outstanding, the location is perfect, and the views from some of the rooms (Empire State Building!) are superb. In the Bay Area, I stay at Corporate Inn Sunnyvale – very reasonably priced and great location on El Camino Real; I have been their customer for more than 15 years now. With Chaat Bhavan within walking distance, I can also get hot Indian food when I want!

The two startups which have been much maligned in TV series were also the most impactful: Uber and WeWork. Uber’s magic of cab-on-call brings in so much travel efficiency for people like me who do not drive. In California, it helps me do 5-6 meetings in a day. WeWork’s fractionalisation of office space is ideal for startups who can pay by the month. I spent much time at the WeWork on 37th and 7th where Netcore’s two-seater office is located.

Commercial real estate in the US is in for challenging times. Besides rising interest rates, the work-from-home reality means that there is a lot of empty space. I cannot see employees in tech going back to the office five days a week. But that also has implications for productivity. So, it is a fine balance. But seeing huge empty offices struck me as a bit eerie and scary – almost “ghost offices”!

Thinks 825

Nieman Journalism Lab: “Per capita newspaper circulation has been declining in the United States since World War II, so it’s hardly shocking that it’s still dropping. If you’re The New York Times, you’ve been able to more than make up for the loss in print subscribers with digital ones. But for most local newspapers, digital gains are nowhere big enough to stop the print bleeding…When the local paper stops reporting, there’s often no one else to take its place. Everyone gets a little less informed about the world around them.”

Dan Shipper writes about AI as a copilot for the mind: “Every time you touch the keyboard, the AI downloads and sorts through everything you’ve ever read and uses the sum total of that knowledge to help you complete your sentences. It’ll work in every app that you use, and it will be on your computer and on your phone. And it’ll be incredibly easy to save anything that you want to remember for later. Just take a screenshot, or paste a URL, or upload a file, or send a text, and whatever you’re looking at will be saved and available for your copilot to bring back to you at the right time. A copilot for the mind might be able to find the perfect quote from a book you highlighted 10 years ago to help you make the point you’re trying to make. Or it might suggest relevant counterarguments to help you sharpen your prose—or maybe even change your mind on a topic you’re thinking about.”

WSJ: “The Chinese family is about to undergo a radical and historically unprecedented transition. Extended kinship networks will atrophy nationwide, and the widespread experience of close blood relatives will disappear altogether for many. This is a delayed but inescapable consequence of China’s birth trends from the era of the notorious one-child policy (1980-2015). The withering of the Chinese family will make for new and unfamiliar problems, both for China’s people and its state. Policy makers in China and abroad have scarcely begun to think about the ramifications.”

Himanshu: “Labour data points to significant distress in the Indian economy…A strong piece of evidence of distress is a statistically observed workforce shift back to agriculture, thereby reversing the gains of a structural transformation in the economy between 2004-05 and 2017-18. The absolute number of workers in agriculture declined by 33 million between 2004-05 and 2011-12. Almost a matching decline was observed between 2011-12 and 2017-18. However, the slowdown and pandemic reversed this process. The agricultural sector witnessed a return of 36 million workers between 2017-18 and 2021-22. So pronounced was it that the absolute count of workers in agriculture stood higher in 2021-22 than in 2011-12, a decade ago. Besides a reversal of the structural transformation, the numbers also imply a declining per worker income in agriculture, thereby worsening the rural distress…For the Indian economy to revive, employment in non-agricultural sectors needs to increase along with a rise in income from such employment. This is also necessary for us to make the country’s economic growth more employment-intensive, which would be the best antidote to poverty and distress in the economy.”

Michael Munger: “Destinationism insists that any new policy must be the ideal, or oppose it; directionalism is willing to support any move toward the ideal, if the ideal is not on the table as an alternative.”

A Long US Visit (Part 3)

SaaSOpen

I had the wonderful opportunity to talk about my entrepreneurial journey at SaaSOpen, the event organized by Nathan Latka in New York. Here is the video.

Some of the slides from my talk:

It was a fantastic event for SaaS founders. Getting to hear the behind-the-scenes stories of what it takes to build a company with financials is what makes it unique. For me, the best sessions were Nathan’s 1:1 conversations – I have not seen a better questioner than him!

While valuations in SaaS have normalised, gritty founders are working to build sustainable businesses. Operational efficiency and profitability are now central to building businesses. My talk about building IndiaWorld and Netcore as “proficorns” (private, profitable, bootstrapped, and highly valuable) resonated well – I got a lot of good feedback after my presentation. For me, the journey has just begun. There are many more mountains to climb, as I said at the end of my talk.