Life Notes #7: A Talk at 35,000 Feet

Another story from the skies. I was on my way back on Air India’s non-stop from San Francisco to Mumbai. Unable to sleep, I had opened my notebook and was making some notes about the trip and what we needed to do next. I had asked for some tea. One of the crew members came with a cup and happened to see the words “vision” and “mission” written in big on my notebook page. And she said, “That’s what I need! How can people like me, who work long hours and are separated from families for days at a time, give ourselves a purpose in life? I see a spark in you, and absolute concentration and intensity. How can I achieve that?” A short conversation followed mostly with me asking the questions. I told her I will share some thoughts when she has some time during the flight. (They were just about to start the meal service.)

An hour or so later, she came up to me again and said, “I spoke to a few of my colleagues, and we would all like to listen to you.” And so it was that I found myself giving an impromptu talk to four of the Air India crew! I made some notes prior to the talk that I shared with them.

As I thought about the conversation later, I realised it took immense courage for the first crew member to have the conversation with me. She was curious, and wanted to do more and better. And that in itself is a good step forward – a growth mindset rather than a fixed mindset. I wish her and her colleagues well! For me, I will remember this talk as the first one I have done in an airplane!

Thinks 1201

WSJ: “The best way to understand the Japan of “Shogun” is to think of it as a mini-international system. The feudal domains were like autonomous nations, fighting each other from the late-1460s through 1600 for survival and power. Success depended on learning key lessons that remain relevant today. In a land consumed by warfare, each daimyo, or feudal lord, knew that internal instability would threaten the survival of his domain. One way to help maintain stability was to create a thriving economy by reducing barriers to trade and attracting the finest artisan talent, while avoiding waste and profligacy. Economic surplus was used to build massive defense establishments, including the greatest castles the world has ever seen and armies of samurai—warriors adept with sword, bow and pike, on horse or foot. Warfare was a combination of mass maneuver and logistics combined with archaic notions of personal honor and disgrace. The wise daimyo ensured that his forces were absolutely loyal; losing the samurai’s devotion could bring defeat in battle.”

FT writes about forecaster Peter Turchin: ““One hundred years ago, people could not predict weather. Now we can predict weather a week ahead. What we would like is a social weather service that would collect a lot of data, put it into a big model, and the model would tell us, ‘We’re going to have a social quake several years ahead.’ And we would start yelling, ‘Political leaders, you’ve got to take notice.’” Except the moisture in the atmosphere doesn’t have free will, I say. “No, but we overestimate how much free will affects the movement of populations of millions of people.” Turchin’s next project is to build a model for 10 countries “like China, UK, Russia, Germany. Then we run the model for 10 years. We publish the scripts on which the model is based. And we see what happens.””

WSJ: “New research suggests links between ultra-processed foods—such as chips, many cereals and most packaged snacks at the grocery store—and changes in the way we learn, remember and feel. These foods can act like addictive substances, researchers say, and some scientists are proposing a new mental-health condition called “ultra-processed food use disorder.” Diets filled with such foods may raise the risk of mental health and sleep problems. The science is still early and researchers say there is a lot they don’t know. Not all ultra-processed foods are equal, some scientists say, adding that some might be good for you. A diet high in ultra-processed foods has been linked with obesity, Type 2 diabetes, cancer and cardiovascular disease, but researchers are still figuring out exactly why, beyond calorie counts and nutrient composition.”

The Generalist: “Before making an investment, Reid [Hoffman] believes you should have an internal view of the market’s development and how a company either complies with that or defies it. While many investors talk about understanding the market, Reid’s configuration comes from his love of strategy games and carries that sense of nimbleness. He also expects founders to have their own “theory of the game,” relative to the business they’re building. When I meet CEOs, especially in the early stages, I like trying to understand what their theory might be.” More: “Venture capital as “predictive anthropology.” This is how Reid described the art of investing in the future. I’ve found it a particularly helpful way to assess startups. What will the world of tomorrow look like? What will successive generations need most? And how does the company in front of me fit those beliefs?”

Life Notes #6: Customer Delight

I reached Bangalore airport at 9:15 pm for my 10:45 pm Indigo flight to Mumbai. On the way, I had got a message that the flight was delayed 50 minutes to 11:35 pm. I decided to check at the Indigo ticketing counter if there was a seat available in an earlier. (That is one advantage of choosing Indigo – the frequency of flights from the major cities is very good.) The 9:45 pm flight had been delayed by 30 minutes to 10:15 pm. So, perhaps I could get a seat on that flight.

The agent looked at me and said that it will cost Rs 1800 for the change. I hesitated in answering – wondering if the hour extra was worth that much. Perhaps sensing my dilemma, the agent said, “Mr. Jain, I will do a one-off gesture for you. I will waive the additional charge.” And then, without me asking, she assigned me 1C, which would have cost extra. I was delighted.

As I made my way to the gate, I thought to my self about how a frontline customer service executive was empowered to make the decision without making any phone call or checking with her manager. Indigo does not have a loyalty program so she had no clue whether I was a loyal traveller. (That the airline has a 60-70% market share does mean that for business travellers, it would be a preferred choice.) This was a story I needed to tell my Netcore colleagues: how can our customer success teams work on customer delight moments and be empowered to make “in-the-moment” decisions if it was so needed.

My positive experience did not end there. As I reached the boarding gate, I found someone waiting for me. He introduced himself, “I am the airport manager. X [the ticketing agent] works for me. She informed me about you, and I came to make sure everything’s fine.” Quite a surprise! I thanked him, and told him, “I run a company of over a thousand people. It is so good to see that the agent could make the call on her own. Thank you.” And as I walked away, I realised I could do a small gesture of my own. I had a signed copy of my book, which I gave to the airport manager. I said, “This is for both of you. The second last chapter has some very good life lessons, which I hope you will find useful.”

I was indeed happy to reach home an hour earlier. Thank you, Indigo!

Thinks 1200

WSJ: “Measuring organ age is the latest frontier in the world of biological age, the idea that your body’s physical age can be different from its chronological one. For example, a 50-year-old man hypothetically might have physical health that more closely resembles that of a 53-year-old, with, say, a 51-year-old heart and a 54-year-old brain. Knowing the age of your organs might one day help you prevent and treat disease. In theory, if you knew that your heart was aging too fast, you could take steps to ward off heart disease. “Heart aging predicts future heart disease, and brain aging predicts future dementia,” says Hamilton Oh, one of the paper’s lead authors and a graduate student at Stanford.”

NYTimes: “In interviews over the past year, Mr. [Emmanuel] Todd has argued that Westerners focus too much on one surprise of the war: Ukraine’s ability to defy Russia’s far larger army. But there is a second surprise that has been underappreciated: Russia’s ability to defy the sanctions and seizures through which the United States sought to destroy the Russian economy. Even with its Western European allies in tow, the United States lacked the leverage to keep the world’s big, new economic actors in line. India took advantage of fire-sale prices for Russian energy. China provided Russia with sanctioned goods and electronic components. And then the manufacturing base of the United States and its European allies proved inadequate to supply Ukraine with the matériel (particularly artillery) needed to stabilize, let alone win, the war. The United States no longer has the means to deliver on its foreign-policy promises.”

Ishan Bakshi: “As the [Indian] economy searches for new drivers of growth, the government is caught in its own rhetoric. The contradictions are hard to ignore. If the underlying economic momentum is really as robust as is believed, if high growth is generating gainful employment opportunities for the millions entering the labour force, then why must the government provide free food to 800 million people? Why must it continue to drive the investment momentum in the economy? Why is private investment, both domestic and foreign, still tepid? And why is private consumption growing at just 3 per cent?”

Ethan Mollick: “The three most successful approaches to prompting are both useful and pretty easy to do. The first is simply adding context to a prompt. There are many ways to do that: give the AI a persona (you are a marketer), an audience (you are writing for high school students), an output format (give me a table in a word document), and more. The second approach is few shot, giving the AI a few examples to work from. LLMs work well when given samples of what you want, whether that is an example of good output or a grading rubric. The final tip is to use Chain of Thought, which seems to improve most LLM outputs. While the original meaning of the term is a bit more technical, a simplified version just asks the AI to go step-by-step through instructions: First, outline the results; then produce a draft; then revise the draft; finally, produced a polished output.” [via Arnold Kling]

Life Notes #5: Teaching

A few months ago, I decided to teach a course in Netcore. It was for upcoming managers, a class of 25. It was on Zoom since the attendees were from all over the world. It was the first time I was teaching a multi-class course. I had given talks earlier, but this one was going to be different. I had to plan a dozen or so classes of 1.5 hours each. I called the course, L.I.F.E – leadership, innovation, foresight (strategy), and execution. The group came to be called “Ascenders” – managers who could climb the ladder in the organisation.

Teaching a course is something I had always aspired to do. Teaching is a great way to learn – and part of the RLTW flywheel I talk about. Read-Learn-Think/Teach-Write. Teachers have a unique responsibility – to shape minds and mould futures. I have been fortunate to experience great teachers in my life from school through college, IIT, and then Columbia. It was time to give back in a safe environment. Who better than my fellow Netcorians?!

As I prepared for the classes, I realised I had to learn a lot also. While some of the entrepreneurial talks could be based on my book, other classes were also new to me. And so, I began the process of reading and educating myself. As always, the best way for me to learn has been to read and then write. And so it was that I wrote out multiple essays: Storytelling, Strategy, Decisions, Managing Others, Managing Self, Execution. As I presented the ideas aggregated from others, I combined them with stories from my life. [Other classes were on: Entrepreneurship, Innovation, Netcore Future Story, and some miscellaneous topics based on requests from the team.]

Each class was on Thursdays at 7:30 am India time. We began on time and ended on time at 9 am sharp. (Punctuality was one of the tenets I wanted everyone to absorb.) I began every class with about 30-40 minutes of presentation. Where possible, I brought in stories from my past – decisions I had to make, experiences I had lived through. I would then open it up for discussion – with a question or two to trigger conversation. In some of the classes, I invited Bhavana to join in – she had more experience in managing people and getting things done than me! Overall, it was a very good experience for me – and hopefully the attendees.

As part of the course, we also had the group work in small teams on projects where they could apply the learnings. I called these “NX” – Netcore neXt. While the final presentations were a bit uneven, there are some excellent ideas to build on for different teams.

For me, I liked it a lot. Teaching is not easy – and my respect for all educators has increased! I started a second class in February. If this goes well, perhaps I could someday even teach at a university!

Thinks 1199

Marc Rowan: “[India is] just an incredible labor pool. We have a place that grew up as a back office for everyone, where it’s now just become another office. The English-speaking, the time zone, the work ethic, quality of people, and we’re scaling almost every business in India. Professional businesses, risk businesses, technology businesses, and what you would consider traditional back office — it’s all happening…The biggest obstacle is just capital markets. I’m not sure we’re going to deploy all that much in India.”

WSJ: “Ask people where they met their best friends, and many will have the same answer: at work. It makes sense: We traditionally spend much of our lives in the office, so it’s only natural that’s where we have met many of the people closest to us. The rise of remote work has upended all that; the less time we are in the office, the less time we have to form and cement the bonds of friendship. That’s true for all remote or hybrid workers. But the impact is being felt most strongly for people with the least time working—Gen Z. With few experiences to draw from, young remote workers increasingly don’t even think of the office as a place to make friends. The impact—on people’s personal and professional lives—could be profound. Removing the social aspect of work further encourages remote workers to keep their jobs at arm’s length. This detachment could have the twin effects of maintaining a better work-life balance, but leave workers lonelier than they would be had they made office friends.”

Inverse: “Like all roguelike deck-builders, Balatro is run-based, meaning that whenever the player fails to complete a blind (the game’s term for rounds), they have to start the entire game over. New cards and card types are unlocked between each run and can be used to modify your base deck to be more effective. Where other deck-builders will start you out with 15 or 20 cards, Balatro begins with a familiar 52-card deck (unless you’re using the Ancient Deck, you freak). The game is extremely simple at first blush. Each run is broken up into eight antes in which you’re presented with three “Blinds,” each requiring a certain score to pass. To score points you’ll draw eight cards at a time and choose from those to play various poker hands like a full house or a flush (each have their own point values) until you either beat the blind and move on or run out of hands, ending your game. But this simplicity is a trick because Balatro has some of the densest deck-building I’ve ever encountered thanks to its understanding of combos, the feature that makes roguelike deck-builders so uniquely satisfying.”

WaPo: “A much-debated theory holds that 4 billion years ago, give or take, long before the appearance of dinosaurs or even bacteria, the primordial soup contained only the possibility of life. Then a molecule called RNA took a dramatic step into the future: It made a copy of itself. Then the copy made a copy, and over the course of many millions of years, RNA begot DNA and proteins, all of which came together to form a cell, the smallest unit of life able to survive on its own. Now, in an important advance supporting this RNA World theory, scientists at the Salk Institute for Biological Studies in La Jolla, Calif., have carried out a small but essential part of the story. In test tubes, they developed an RNA molecule that was able to make accurate copies of a different type of RNA. The work, published in the journal Proceedings of the National Academy of Sciences, gets them closer to the grand goal of growing an RNA molecule that makes accurate copies of itself.”

Life Notes #4: A Meal at 30,000 Feet

On a recent Vistara flight, I was served the Jain meal I requested. As I opened the foil for the main course, I smiled at what I saw. Spinach-corn, rice, and kofta. And my mind flashed back to the meals I used to eat on Jet Airways a decade ago.

For an entrepreneur or anyone in business, regular flights are a way of life. Airports, gates, stores – all become so familiar. There was a time when Indian Airlines was the only option in the skies. Regulations changed, and many new airlines came up. The one I fell in love with was Jet Airways. They had a way to make you feel special in the skies. After a long day of meetings as I took the flight back to Mumbai from whichever city I was visiting, I looked forward to the Jain meal. They always had something special.

And then, just like that, Jet went bankrupt. It became the era of low-cost airlines and Indigo ruled (and still does). The ‘free’ meals disappeared. There were very few Jain options in the meal catalog – and they were not the ones I liked. Post-pandemic, my local travel also reduced – with more flights internationally than within India. With congestion delays, it also became harder to do morning-evening flights. A Mumbai-Delhi flight used to be under two hours, it now takes close to two-and-a-half. A Mumbai-Bangalore flight was 90 minutes; it is 120 minutes now. With Mumbai’s single runway, the long taxiing time at most of the new airports, and the rapid increase in the number of flights, an extra hour gets added to travel time in the skies. Add to that the traffic to get to the airport.

I always preferred Indigo through the years because the other domestic options were quite bad. Indigo offered efficiency and punctuality. And then into the skies came Vistara. I stuck with Indigo for some more time because of the frequency of their departures. Friends started talking about the “Vistara experience” – like the good old days of Jet. I decided to give them a try. After a couple episodes of “Sir, we have a full flight. We will need to take your bag and check it in.”, I upgraded to Premium Economy. At least now, no one pushes me to hand over my bag! And then there is the extra legroom.

The meals are nice, too. A throwback to the brief period in Indian aviation history where Jet and Kingfisher brought romance to air travel. Vistara promises the same now. As I ate my green-white-saffron meal, I was struck by the fact that the taste was also the same. Two meals, a decade or two apart, a common chord.

Thinks 1198

City Journal: “Machines can now talk with us in ways that aren’t preprogrammed. They can draw pictures, write passable (if generic) college essays, and make fake videos so convincing that you and I can’t tell the difference. The first time I used ChatGPT, I almost forgot that I was communicating with a machine. Artificial intelligence is like nothing that humans have ever created. It consumes vast amounts of data and organizes itself in ways that its creators didn’t foresee and don’t understand. “If we open up ChatGPT or a system like it and look inside,” AI scientist Sam Bowman told Noam Hassenfeld at Vox, “you just see millions of numbers flipping around a few hundred times a second. And we just have no idea what any of it means.”…So what do we actually know? That AI is coming faster than almost anyone realizes, that the pace of change will accelerate, and that nobody—not computer researchers, not economists, not historians, and definitely not me—knows where we’re heading. But for what it’s worth, I see artificial intelligence as something like fire: it will warm us, and it will burn us.”

NYTimes: “China unleashed the full might of its solar energy industry last year. It installed more solar panels than the United States has in its history. It cut the wholesale price of panels it sells by nearly half. And its exports of fully assembled solar panels climbed 38 percent while its exports of key components almost doubled. Get ready for an even bigger display of China’s solar energy dominance…At the annual session of China’s legislature [recently], Premier Li Qiang, the country’s second-highest official after Xi Jinping, announced that the country would accelerate the construction of solar panel farms as well as wind and hydroelectric projects. With China’s economy stumbling, the ramped-up spending on renewable energy, mainly solar, is a cornerstone of a big bet on emerging technologies. China’s leaders say that a “new trio” of industries — solar panels, electric cars and lithium batteries — has replaced an “old trio” of clothing, furniture and appliances.”

Economist: “The world is in the midst of a city-building boom…Edward Glaeser of Harvard University has lauded cities as mankind’s greatest invention. He notes that agglomerations of money and talent make societies richer, smarter and greener. Since companies move closer to their customers and people closer to their jobs, growing cities beget economic growth. Economists think that doubling a city’s population provides a boost to productivity of 2-5%. Given both the pressing need for new urban areas and the constraints on physical growth in existing ones, starting afresh is sometimes a shrewd decision.”

Chris Dixon: “A much better outcome would be to construct a new covenant, a new relationship between content providers, AI, distribution, and search engines. What is the natural way to do that? Get large groups of people to coordinate on the internet and create networks. That’s what blockchains are. It’s the technology for creating networks that are open and governed by the participants. There are a bunch of entrepreneurs working on things like this, where you basically think of them as economic networks, where content providers can join, AI providers can join. They can come and agree on terms and collectively decide on what the optimal relationship is for everybody to have the best outcome. We didn’t really have systems like this on the internet before, where you could come together and have large groups of people collectively decide on what kind of economic relationship they’d have.”

WSJ: “Delivering a reality check to an overconfident underperformer is one of the toughest tasks bosses face, because there is no guarantee critiques will click. “I had somebody who outright told me, ‘I heard your feedback, but I disagreed with it,’ ” says Sara Censoprano, associate director of client experience at Movable Ink, a marketing software company. She has decided to be more explicit with staff about what’s a recommendation and what’s an order. She also asks new members of her team how they want to hear constructive criticism. Managers who dread the inevitable confrontations with clueless people would be wise to ask, up front, whether employees prefer bad news face-to-face, or in an email, so they can digest it ahead of a conversation, Censoprano says. As a boss, it’s a way to C.Y.A. against future complaints about your leadership.”

Life Notes #3: Before the Coffee Gets Cold

A couple years ago, I came across a book, “Before the Coffee Gets Cold”. It was by Toshikazu Kawaguchi, and had been translated into English. The reviews were good, and so I decided to read them. It had four short stories set in a café with an interesting premise, “If you could go back, who would you want to meet?” I read the stories in the first book and loved them. I have since then eagerly waited for more: there have been three more books, each with four stories. Of course, there are some rules to be followed for the time travel. The visitor must return before the coffee gets cold, and nothing that happens will change anything in the present.

At its core, the series delves deep into the complexities of human emotions and relationships. Each story in the café involves characters grappling with regret, love, forgiveness, and the desire to reconnect or reconcile with their past. It prompts us to ponder what we would do if given the chance to revisit the past, and at what cost. It is a captivating series that skilfully combines a unique and imaginative premise with deep emotional storytelling, philosophical depth, and beautiful writing. It offers both an escape into a magical world and a mirror reflecting our own lives, making it a compelling read.

After reading the books, I’ve often pondered, “If I could go back, whom would  I want to meet?” A myriad of faces come to mind: the school teacher who imparted wisdom beyond textbooks; a childhood friend, our paths diverged by life’s unpredictable twists; the elderly couple I met on a cross-country train journey in the US, sharing stories for hours as the landscape blurred past; my grandmother who raised me in my early years, and whose sacrifices I never fully acknowledged; a classmate at IIT, a companion in academic endeavours, now just a flicker in my memory; my managers at the only job I ever did from whom I learnt how to nurture talent. Each of these relationships harbours an untold epilogue, a yearning for closure that lingers.

At the same time, I think, “Should I do it?” Life is not always about perfect and happy endings. There are some partings which leave behind happy memories and sometimes, a pang of regret. That is the nature of life. The emotions add an extra dimension to our life, they make us human. Maybe there’s wisdom in letting the river of life flow uninterrupted, in cherishing the past as is. Life, in its essence, isn’t a tapestry of flawless and joyous finales. It’s a mosaic of departures, some leaving a trail of fond recollections, others a subtle ache of regret. Perhaps, some narratives are meant to remain as they are – unaltered, original, incomplete.

As I wrote a few years ago: “I have to think of the life that’s to come and not the life that has gone by. We are not living in a multiverse where we can take a different path in the past. A decision made is a decision done. Of course, if it is not going right, one must find ways to mitigate its damage. Life has to be lived forward – look ahead to what’s coming. Each big wrong decision is an education in itself – one needs to understand why it went wrong. But that is a different exercise from playing the “If only” game.”

The stories of our past don’t need alteration; they require acknowledgment and a place in our heart’s gallery. By recognising this, we allow ourselves to be whole, carrying the richness of each experience as a quiet strength. In the end, maybe it’s not about changing our stories, but about understanding their impact and moving forward with a heart full of gratitude for the journey.

Thinks 1197

ET on retailing in India: “Retailers across categories are opening bigger bricks-and-mortar stores along with expanding their existing stores as consumers are increasingly looking for a better experience in physical retail. According to data from real estate services firm Anarock, the share of stores smaller than 2,000 square feet declined to 52% in the first half of 2023-24, as against 61% a year ago. The share of stores sized 2,000-5,000 sq ft increased during this period, to 21% from 19%, as did that of those sized 5,000-10,000 sq ft (11% from 9%) and 10,000-15,000 sq ft (13% from 9%). Anarock said last year that retailers across categories are adopting a two-pronged approach by expanding and entering newer markets and also increasing their store sizes to capitalize on the growing share of the organised retail market. “Store is now more about experience than merchandising. Brands have realised that, and by expanding the store they are expanding the offering,” Pankaj Renjhen, COO and joint MD, Anarock Retail, had said.”

WSJ: “Of course, our planet is resource-rich. The theoretical magnitude of Earth’s mineral abundance could supply any imaginable demand for centuries to come. That isn’t the challenge. Instead, it’s timing. The last time global mining production expanded at this scale it took place across eight decades—from 1940 to the present—not the one or two decades the transitionists imagine. The other challenge involves people. Mining has always been as much about people as it has about geology, technology and money. In “The War Below: Lithium, Copper, and the Global Battle to Power Our Lives,” Ernest Scheyder highlights the myriad difficulties faced by the people who build mines, as well as those hurt by or opposed to them. As Mr. Scheyder notes, mining is “dirty work.” That’s no invective; it’s just reality.

NYTimes on how to salvage the day after a bad night’s sleep: “To mitigate these effects, the number one thing experts recommended is taking a nap. Not only can it help you feel less sleepy, but it can actually improve your performance on many of the cognitive processes that are impaired by lack of sleep.To avoid the “sleep inertia” some people feel after napping, try to limit yourself to 30 minutes…Caffeine can also enhance alertness and cognition…Regular exercise has been shown to counteract the health consequences of sleep loss in the long-term, and there is some evidence that it improves performance immediately after a bad night of sleep, too…Exposing yourself to bright, natural light is another way to increase alertness, said Soomi Lee, an associate professor of human development and family studies at Penn State University. To get the benefits of both light and exercise, she suggested taking a midday walk.”

Donald Boudreaux: “As the economist David Friedman points out, trade is a technique of production. We can produce, say, more steel here at home directly, or we can produce additional steel by growing more corn, put that corn into machines called “cargo ships,” and allow the cargo ships to transform that corn into steel that’s unloaded on our docks. Protectionists’ proposals to obstruct trade are proposals to obstruct the use of what are often the lowest-cost techniques of production. How such obstruction enriches the nation is anyone’s guess.”

FT: “With Temu, PDD wants nothing less than to change the way the world shops, a faster, leaner and cheaper version of Amazon that has spread from China to 49 countries after less than two years in operation. The plan, as best can be inferred, is to use blanket advertising to lure western consumers to Temu’s app, where algorithms and AI anticipates their whims and desires. Products are shipped for free direct from China’s factory gates, cutting out the middleman and ensuring low prices. Temu’s sister app Pinduoduo already dominates China. When it still published such numbers, PDD reported more than 870mn active users in the country supplied by over 13mn merchants who, it claimed, together generated a third of all parcel traffic in the country, tens of billions of packages a year.”