The Economist on Conversational Commerce: “C-commerce is already entrenched in Asia and Latin America, where spotty access to broadband and high-quality devices puts e-commerce and company-specific apps out of reach for many. Now Western consumers are beginning to embrace the ease, speed, personalisation and convenience of messaging. For firms, the return on investment seems higher for messaging than for call-centre exchanges or email chains, says Emile Litvak, head of business messaging at Facebook.”
Howard Bloom: “It is not the amount of knowledge that makes a brain. It is not even the distribution of knowledge. It is the interconnectedness.” [via Shane Parish]
The ‘third age’: how to prepare for life after an intense career: from FT. “Moving on from a top job is not necessarily about retirement or easing back, but the shift needs planning.”
